What do I do if items are missing from my order?

We strive to fulfill each order in full, but occasionally, items may be missing due to availability or packing issues. Here’s what you need to know about missing items and how to resolve this quickly.

Why might items be missing from my order?

In rare cases, items may be unavailable at the time your order is packed. When this happens, we will notify you via email before your delivery arrives, letting you know which item(s) are out of stock. A credit will be applied to your account for the out of stock item(s).

What should I do if I didn’t receive a notification about a missing item?

If you notice that an item is missing from your order and you haven’t received an out-of-stock notification, please reach out to us as soon as possible (within 7 days of delivery) so we can investigate further. Here’s how:

1. Contact Us: If you haven’t received an email, please get in touch with our team. You can reach out directly through our chat widget on the website for fast support. Our team will be happy to review your order and make sure everything is sorted for you.
   

2. Getting Resolutions: We’ll work with you to resolve the missing item in one of the following ways:

   • Issuing a Credit: A Credit will be applied to your Our Cow account.
   • Issuing a Refund: For any item that wasn’t delivered and is no longer available, we’ll process a refund as soon as possible.

Need more help?

If you prefer email or other methods of communication, you can also submit a support ticket. Our team is here to ensure you’re satisfied with your order and will respond promptly to any concerns.

Thank you for your understanding and patience as we work to make sure your order meets our quality standards!