I’m Unable to Apply My Coupon / How to Apply Promo Code

We’re sorry to hear that you're having trouble applying your coupon or promo code! Follow this guide to resolve the issue and successfully apply your coupon.

Step-by-Step Guide to Apply a Promo Code:

1. Add Items to Your Cart

   • Browse the OurCow website and add the desired items to your shopping cart.

2. Go to Checkout

   • Once you have everything you want, click on the shopping cart icon and proceed to checkout.

3. Enter Your Promo Code

   • On the checkout page, you will see a section labeled "Promo Code" or "Coupon Code". Enter your code in the box provided.

4. Apply the Promo Code

   • After entering the promo code, click the "Apply" button to validate it. If the promo code is valid, you will see the discount applied to your total order.

5. Complete the Purchase

   • After the promo code is successfully applied, review your order and shipping details, then click "Complete Purchase" to finalize the transaction.

Troubleshooting Tips if You Can’t Apply the Coupon:

• Double-check the Promo Code: Make sure the promo code is entered exactly as it appears. Promo codes are case-sensitive, so check for typos or spaces.

• Check Expiration Date: Some promo codes are time-limited. Ensure the coupon hasn’t expired.

• Verify Eligibility: Some promo codes are only valid for specific products, categories, or minimum purchase amounts. Double-check the terms and conditions of the coupon.

• One-Time Use Promo Code: If the promo code is for one-time use, make sure it hasn't already been redeemed.

• Promo Code Not Combinable: Some coupons cannot be combined with other offers. Make sure you aren’t trying to apply multiple discounts at the same time.

Common Errors & Solutions:

• "Invalid Code" Error

  • Solution: Double-check that the code is entered correctly and has not expired. If you’re still seeing this error, contact customer support.

• "Code Already Redeemed" Error

  • Solution: If the coupon has already been used, it cannot be applied again. Consider checking if you have other available codes.

• "Minimum Purchase Not Met" Error

  • Solution: Ensure your cart total meets the minimum purchase requirement for the coupon. Try adding more items if needed.

Need Help?

If you've tried all of the above steps and still can’t apply your promo code, please contact our support team. We’re happy to help resolve any issues and ensure you can enjoy your discount.

Reach out to us by emailing us on admin@ourcow.com.au or use our live chat feature on the website for immediate assistance.