How to continue your subscription / How to cancel the on-hold

We understand that sometimes your subscription needs a little attention. Whether you're looking to continue your subscription after a pause or decide to cancel it entirely, we've made it straightforward. Here’s how you can manage your subscription status:

Steps to Reactivate your cancelled subscription

1. Log into your Our Cow account and navigate to your dashboard

2. Find the Reactivate button and select

3. Your subscription is now reactivated and you can start editing your subscription to receive your Our Cow orders.

Steps to cancel your subscription

If there has been an issue with your order please get in contact with our Friendly customer service team so we can help solve any issues before cancelling.

1. Log into your Our Cow account and navigate to your dashboard

2. Select Manage Subscription

3. Scroll down to the bottom of the page where you will find the Cancel button

Contact Our Customer Care Staff
To make any changes to your subscription, simply reach out to our dedicated customer care team. You can choose the most convenient method for you:

• Chat: Connect with us through the live chat option on our website for immediate assistance.
• Email: Send us your request at admin@ourcow.com.au, and we'll get back to you as soon as possible.
• Phone: Call our customer service number at +61 2 5632 1202, and one of our representatives will assist you directly.
• Submit a Request: If you prefer, you can also submit a request through our help center for further assistance.
• More Questions? Visit our Contact Us page for additional inquiries.

What Happens Next?

• For Continuing Your Subscription: Our team will help you reactivate your subscription and provide any necessary details regarding your next delivery.
• For Canceling Your Subscription: If you choose to cancel, we'll process your request and confirm the cancellation via email. Rest assured, no further charges will be made once your subscription is canceled.

Why Stay Subscribed?

If you’re considering canceling because of temporary concerns, remember that being a subscriber offers you:

• Regular deliveries of high-quality, grass-fed meat.
• Exclusive discounts available only to our subscribers.
• Flexibility to skip or modify your deliveries as needed.

We’re here to help you find a solution that works best for your needs. If you have any questions or need assistance, don’t hesitate to reach out!