I’m Not Happy With the Delivery I Received: The Meat I Received is Bad / I’m Disappointed with the Quality of the Meat

At Our Cow, we are dedicated to delivering premium, grass-fed, and free-range meat to your doorstep, ensuring the highest standards of quality. However, if you are not satisfied with the meat you received, we want to make it right.

What to Do If You’re Unhappy With Your Delivery

1. Contact Our Customer Support Team
   If the meat you received doesn’t meet your expectations, please reach out to us right away. You can contact our support team at admin@ourcow.com.au or call our hotline. Please provide your order number and a brief description of the issue you encountered.

2. Include Photos (If Possible)
   To help us address the problem more efficiently, we recommend sending photos of the meat you received. This will allow us to assess the quality issue and take the necessary steps to prevent it from happening again.

3. Credit or Refund Options
   At Our Cow, customer satisfaction is our top priority. If the meat you received was damaged, spoiled, or didn’t meet the quality standards you expect, we offer the following options:

   • Credit: A credit will be applied to your Our Cow account.
   • Refund: If you prefer, we can issue a full or partial refund, depending on the nature of the issue.

4. What Went Wrong?
   While we take every measure to ensure your meat arrives in perfect condition, occasional issues can arise during shipping, such as:

   • Temperature Issues: If the packaging was compromised or there was a delay in transit, this could affect the freshness of the meat.
   • Incorrect Cuts or Portions: If you received the wrong cut or portion size, we’ll ensure that your next order is processed correctly.

Our Commitment to Quality

We believe in the quality of our products and want you to enjoy every bite of our grass-fed, free-range meat. If you ever feel that we didn’t meet your expectations, we are committed to resolving the issue quickly and ensuring your satisfaction.