I haven’t received my today’s delivery

At Our Cow, we strive to deliver your fresh, grass-fed meat on time, every time. However, if you haven’t received your delivery today, don’t worry—we’re here to help! Here’s what you can do if your order hasn’t arrived.

Steps to Take If Your Delivery Is Late:

1. Check Your Delivery Status
   Once your order is shipped, you should receive a tracking number via email or SMS. Use this tracking number to check the status of your delivery. Sometimes, delays may occur due to unforeseen circumstances such as weather or courier issues.

2. Confirm the Delivery Window
   Make sure to double-check the delivery window you were given. In some cases, your delivery may arrive later in the day, so it’s important to verify that the full delivery window has passed.

3. Reach Out to Our Support Team
   If you’re still unable to locate your delivery, please reach out to our customer support team at admin@ourcow.com.au or call our hotline. We’ll investigate the issue immediately and ensure that your order is located and delivered.

What Happens If Your Delivery Is Missed?

If the courier was unable to deliver your order and no one was available to receive it, they may attempt delivery again or place the order on hold. In such cases:

• If your order is placed on hold, please contact customer service. They will investigate and expedite your order.

Our Commitment to You

At Our Cow, we’re committed to ensuring that you receive your order in perfect condition. If your order is delayed or hasn’t arrived, we will work quickly to resolve the issue and ensure you get your fresh, free-range meat as soon as possible.